Products can only be exchanged or refunded within 24 hours from the time you receive the goods. Outside of this time, TRIPMAP will refuse any return or refund requests
Products must meet all of the following conditions to be eligible for a return:
- Still within the change period
- Products within the return period
- Products exchanged / returned must be intact, not torn, dented, broken ....
- The product still has the original stamps and tags of the manufacturer.
- Products exchanged/returned must have full boxes, papers and have not been used.
- You must bear the costs incurred: transportation, packaging, collection of money, communication costs, ...., except for special cases according to article 4 of the return and refund policy.
- Step 1: After receiving the goods or before making a purchase at the store of Tripmap.vn, please check carefully once before receiving the goods. If there is a problem please contact 0967567834 (for online purchases) or store staff (for direct purchases).
- Step 2:If you buy directly, you will be guided and supported to exchange and return goods on the spot. In the case of online purchases, Tripmap.vn will agree with customers on the time and method of product exchange and refund.
- Step 3: After receiving the original product from the customer, Tripmap.vn will proceed to ship the replacement product to the customer or refund at the request of the customer. The amount of the refund will be deducted from the costs incurred under the terms of the return, except in special cases under clause 4 of the return and refund policy.
CASE OF CUSTOMERS ARE RETURNED AND REFUNDED WITHOUT PRODUCTS COST
- Products are not synchronized, not enough quantity as agreed
- The product has an incomplete external condition: torn packaging, peeling, broken ...
- Product has expired
- The product delivered is not according to the order
Please contact us as soon as possible, our system will check if your item was sent by mistake. If we determine that there is a mistake, we will replace the correct item you requested (when in stock).
If you have any questions, please contact the website owner:
TRIPMAP.VN – Look up information, travel instructions, build an association to protect the interests of Vietnamese tourists.
Office: 3rd Floor, ADVER BUILDING, No. 17 Tran Quoc Nghien, Hong Gai Ward, City. Ha Long, Quang Ninh, Vietnam.